Buildings Alive Pty Ltd is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website (https://buildingsalive.com/), our customer portal (https://portal.buildingsalive.com/login) or use our services.
Information We Collect
We may collect personal information that you provide directly to us when you:
- Subscribe to our service.
- Subscribe to our newsletter.
- Contact us through our customer service channels.
The types of personal information we may collect include:
- Name
- Email address
- Mailing address
- Phone number
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law. Access to personal information is restricted to authorised personnel only and is regularly reviewed to ensure access rights are appropriate.
You have the right to request changes to your details, to correct, delete or cease processing of your personal information.
How We Use Your Information
We may use the information we collect from you to:
- Provide, operate, and maintain our services
- Improve, personalise, and expand our services
- Communicate with you, including responding to your comments, questions, and requests
- Send you newsletters, marketing communications, and other information about our products and services
- Detect and prevent fraud
- Comply with legal obligations
Disclosure of Personal Information to Third Parties
We may disclose personal information to:
- Third party service providers for the purpose of enabling them to provide their services, to us, including (without limitation) the third parties we integrate with, including invoicing providers, IT service providers, data storage, webhosting, and server providers.
- Third parties to collect and process data, such as Google Analytics
Cookies and Tracking Technologies
Our site and customer portal may use cookies and other tracking technologies to collect information relating to your browsing functionality on our web apps. Cookies are small files stored on your device that allow us to remember certain information about your visit.
Data Security
We employ a variety of security measures, including encryption, access controls, and regular security audits, to safeguard your personal information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Children’s Privacy
Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so we can delete that information.
Risk Assessment
We conduct regular risk assessments to identify and mitigate risks to the confidentiality, integrity, and availability of personal information. These assessments inform the implementation and ongoing improvement of our technical and organisational security measures.
Responsibility for overseeing data protection compliance and risk management sits with our Head of Operations, who ensures that appropriate policies, processes, and controls are in place to meet applicable data protection laws.
Incident Response
We have an incident response plan in place to manage and respond to security incidents swiftly and effectively.
Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time.
Contact Use
If you have any questions or concerns about this Privacy Policy, please contact us at:
Buildings Alive Pty Ltd
Phone: +61 02 8311 1133
Email: info@buildingsalive.com